Refund policy
We offer a 30-day return policy from the date you receive your order. This gives you time to inspect your items and decide if they’re the right fit.
To be eligible for a return, the item must be in its original condition: unworn or unused, with all tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Request a Return
The easiest way to request a return is through our dedicated tracking page:
- Go to https://wangaramarket.com/pages/track-your-order
- Enter your Order ID or Tracking number and your email or phone number
- Click “Request Return”
- Select the item(s) you wish to return, provide a reason, and add photos if helpful
Alternatively, you can email us at contact@wangaramarket.com.
Return Process
Once we review and approve your return (usually within 1–2 business days), we will:
- Generate a prepaid return label from our centralized carrier account.
- Email the label to you and/or make it available for download on your tracking page.
Simply print the label, securely package the item(s), and drop it off at the nearest carrier location. We cover the cost of the return shipping so you don’t have to pay anything out of pocket.
Please note: Items sent back without an approved return request will not be accepted.
Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or you received the wrong item, contact us immediately at contact@wangaramarket.com so we can resolve it quickly.
Exceptions / Non-Returnable Items
The following items cannot be returned:
- Perishable goods (food, flowers, plants)
- Custom or personalized items
- Personal care and beauty products (soaps, creams, oils, etc.) for hygiene reasons
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
If you’re unsure about a specific item, please contact us before purchasing.
Exchanges
The fastest way to get what you want is to return the original item (once approved) and place a new order for the replacement.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days for any reason, without justification. The item must still be in its original unused condition with tags and packaging.
Refunds
Once we receive and inspect your returned item(s), we will notify you whether the refund has been approved or not. Approved refunds are processed back to your original payment method within 5–10 business days. Please allow additional time for your bank or credit card provider to post the refund.
If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at contact@wangaramarket.com.
We cover return shipping costs through our carrier accounts so the process is hassle-free for you.